FAQs

How it Works

Have a look through our designs find one or two or three that you like and place an order. 

It normally takes 4-5 Days to have your order ready to go out the door. 

You will receive an email when you place your order and another when your shirt has dispatched to let you know it is on the way, so you'll know exactly what is going on.

Your item will be handled by our staff who will carefully place the item on to silk sheets. Our team will inspect your purchase to ensure maximum quality before placing it in the finest packaging you can find whilst our foreman blows the horn of education & empowerment. Then we have a party and reason together with gladness over the spreading of this knowledge and excellent t-shirt designs.

Once the party is done your item will be sent with all the pomp and ceremony you would expect. 

 

We do not offer a tracking service unless you place an order using our Recorded Delivery option.

 

Once your order has been dispatched and you receive your confirmation you should receive it in the following times:

UK and Ireland 2-10 working days.

Please wait the above times before contacting us in relation to your shirt as we will not be able to look into it/contact the relevant postal service before these times.

My Order Has Not Arrived. What Should I Do?


Please see above. 

Once you have waited these times please drop us an email and we'll be happy to resolve for you. 

What Currencies/Payments Methods Do You Accept

We offer a wide range of secure payment options, to make sure you can pay how you want to.

We also accept multiple currencies so you can pay directly in US Dollars ($USD) if you are in the US, Sterling (£GBP) if you are in the UK and Euro (€EUR) if you are anywhere else. If you order through Euro using your debit/credit card or PayPal your bank will convert to your local currency for you.

We accept the following payment methods from Customers:

Credit/Debit Cards: Visa, Mastercard, Visa Debit, Maestro Card, Switch, Solo, Visa Electron

We also accept PayPal (this also allows other card payment types such as American Express)

When using any discount codes only one code can be used per order.

How Secure Is Your Site/Payments Processing?

MelaNative is committed to providing you with a 100% secure online shopping experience.

Our credit/debit card payments are handled by Stripe who process in excess of €1Bn per annum in payments

MelaNative does not have access to your card details at any point: all card details are captured by Stripe and encrypted at the point of authorisation.

All information when in transit via the internet is encrypted to the highest standards (256bit SSL) to ensure confidentiality of sensitive data.

We also offer PayPal as another secure payment method:

PayPal helps keep your data as secure as possible-with automatic encryption for all of your sensitive information and email communications.

When you register or log in to PayPal, they confirm that your browser is running Secure Socket Layer 3.0 (SSL) or higher, which gives you the maximum possible protection.

All of your information is protected by SSL, with an encryption key length of 168 bits-the highest level commercially available.

87.2 Million people worldwide use PayPal, it is one of the easiest, safest and most convenient ways to shop online.

How do I Return a Shirt to you?

If you need to return a faulty shirt to us it is very straightforward to do so.

You just contact us tell us what is faulty with your t-shirt and then we'll come back to you to confirm we will accept it and confirm how to proceed from there. 

If for your t-shirt is faulty  you can return it to us within 28 days of purchase (so long as it is unworn and unwashed) for an exchange, or store credit, just let us know which you prefer.

As soon as we receive your shirt we will process it for an exchange etc. We will send an automatic email once your replacement shirt dispatches.

If you didn't find the answer you were looking for please contact us via email or on the contact us section of our webpage. 

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info@melanative.co.uk | United Kingdom